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RPC Benchmark 2026: What Good Looks Like, by Portfolio Class

Right-party contact rates vary by 22 percentage points across portfolio types — and most agencies are benchmarking against the wrong peer group.

What's inside

✓22-point spread in RPC rates across portfolio classes
✓The four variables that predict your benchmark peer group
✓Where the top quartile agencies diverge from the median
✓A self-scoring template you can run in an afternoon

Written for

Collection agencies · Operations leaders

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