Phase 01
Days 0–30
Read alongside.
We connect to your SOR via read-only API or scheduled export — no write access in phase one. Aurore ingests your historical case, call, payment, and collector data. We build your baseline: what's actually happening vs. what your reports say is happening. No workflow changes. No collector retraining. Your team operates exactly as before.
Deliverables
- ✓SOR connector live and validated
- ✓Baseline intelligence dashboard
- ✓Collector-level performance breakdown
- ✓Call coverage gap analysis
- ✓Inbound/outbound answer rate audit
- ✓Priority automation candidates identified
Risk profile
Zero — read-only, no workflow changesPhase 02
Days 30–90
Write alongside.
We establish two-way sync with your SOR. Aurore begins writing intelligence back as notes, flags, and recommended next actions — visible to collectors in their existing interface. First production automations go live: typically case intake normalization, first-notice generation, or skip-trace dispatch. Live compliance monitoring starts. Every automation runs in parallel with your existing process before replacing it.
Deliverables
- ✓Bidirectional SOR sync active
- ✓First production automation live
- ✓Live compliance monitoring dashboard
- ✓Collector-facing intelligence layer
- ✓Omnichannel routing rules applied
- ✓First ROI measurement checkpoint
Risk profile
Low — parallel run before cutoverPhase 03
Days 90+
Run on the layer.
Full workflow automation runs on Aurore. Creditor and debtor portals go live. Cross-portfolio learning begins — patterns from one client portfolio improve decisions on others. Your collectors spend time on conversations that require judgment; everything that doesn't require judgment is handled automatically. You add new products as you need them.
Deliverables
- ✓Full workflow automation active
- ✓Creditor portal live
- ✓Debtor self-serve portal live
- ✓Cross-portfolio intelligence active
- ✓Monthly release notes & changelog
- ✓Quarterly ROI review
Risk profile
Stable — full rollback available on any automationFour service lines. One delivery model.
All four are delivered by forward-deployed engineers who sit inside your operation — not by a support queue. We don't hand off to an account manager after the sale. The people who scoped the work are the people who build it.
Strategy
2–6 weeks
Diagnostic & roadmap.
We connect to your SOR, run the baseline analysis, and deliver a prioritized automation roadmap with ROI estimates for each item. No commitment to build required. The deliverable stands alone as a decision-making tool.
- —SOR audit
- —Gap analysis
- —Automation roadmap
- —ROI model
- —Risk assessment
Solution Build
4–8 weeks
From roadmap to production.
Forward-deployed engineers scope, build, test, and deploy one or more Aurore products into your environment. Delivery is iterative — you see working software in weeks, not months. Each product is tested in parallel before it replaces any existing process.
- —Scoped SOW
- —Weekly milestones
- —Parallel-run testing
- —Change log
- —Handover documentation
Solution Support
Tiered support
We stay on it after it goes live.
Three support tiers: Standard (99.9% uptime SLA, P1 < 30 min response), Enhanced (dedicated engineer, weekly syncs), and Enterprise (named engineer, 24/7 on-call). Compliance updates and regulatory changes are covered under all tiers.
- —99.9% SLA
- —P1 < 30 min
- —Compliance update coverage
- —Monthly release notes
- —Audit evidence export
Managed Services
Outcome-based
We run it. You measure results.
For operations that want Aurore as a fully managed function: we own the intelligence layer end-to-end, priced on outcomes rather than hours. Typically structured around cost-per-account-resolved or percentage-of-recovered-dollars. Requires a minimum 6-month engagement.
- —Outcome-based pricing
- —Full Aurore stack
- —Dedicated team
- —Monthly performance review
- —6-month minimum